Return Policy
We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining return authorization vary based on the reason for return. See below for more information.
Defective Products: Most TVs include at least one-year parts and labor warranty. Many electronics and speakers have longer coverage e.g Klipsch home speakers are covered up to 5 years. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival aka DOA, notify store about the problem as soon as possible. We recommend you verify proper operation within 2 weeks of purchase. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All shipments are 100% insured. Products damaged during shipping are eligible for exchange, credit, or refund. Replacement product will be delivered by our delivery team for all local deliveries up to 50 miles. If the product was shipped by carrier and shows signs of damage, you have the right to refuse the delivery. We will contact you to schedule another delivery. Save carton, packing and accessories. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding a return. We will accept returns for exchange, credit, or refund up to 15 days from date of purchase, providing they are free of cosmetic damage and include cartons, packing and accessories. Products that do not meet these requirements may not be eligible for return or may incur a restocking fee. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product except in the case of DOA.
Special order merchandise is subject to a restocking fee — typically 15% and will not be eligible for return if missing carton, packing or accessories.
Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.
Shipping Policy / Delivery Policy
Be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. Tracking info will be supplied as soon as available.
Shipping & Handling Costs
Costs for these services (if any) will be determined at the time of purchase or shipment. If the item is flagged for “Free Shipping”, the price will be as marked plus local applicable sales tax. UPS and USPS are default carriers. TVs above 50”, cinema screens and other oversized items necessarily ship by truck so those are typically not shipped free…very large TVs may be eligible for free shipping directly from the manufacturer on specific models.